Refund Policy

1. Overview

At Sonorix Audio, we are committed to delivering high-quality audio production services that meet or exceed our clients' expectations. We understand that creative projects require flexibility and transparency, and we have structured our refund policy to reflect those values. This Refund Policy outlines the conditions under which refunds, credits, and adjustments may be issued for services provided by Sonorix Audio.

This policy applies to all audio production services offered by the Company, including Audio Editing, Sound Design, Track Preparation, and Audio Post-Production. By engaging our services, you acknowledge that you have read and agree to the terms of this Refund Policy.

2. Satisfaction Guarantee

Sonorix Audio stands behind the quality of our work. Every project includes a reasonable number of revision rounds (as specified in the project agreement) to ensure the final deliverables meet your creative and technical requirements. Our goal is to work collaboratively with each client until the audio output aligns with the project brief and stated expectations.

If, after utilizing all included revision rounds, you remain unsatisfied with the deliverables, we encourage you to contact our team to discuss further options. In many cases, additional refinement or a modified approach can resolve outstanding concerns without requiring a formal refund request.

3. Refund Eligibility

3.1 Full Refund

A full refund may be issued under the following circumstances:

• Cancellation Before Production Begins: If you cancel your project before any production work has commenced, you are entitled to a full refund of any prepaid amounts. Cancellation requests must be submitted in writing via email to our team.
• Service Not Delivered: If Sonorix Audio fails to deliver the agreed-upon services within the timeframe specified in the project agreement (accounting for any mutually agreed extensions), you may request a full refund of all amounts paid for the undelivered services.
• Material Breach by the Company: If Sonorix Audio materially breaches the terms of the project agreement in a manner that cannot be remedied through revision or rework, a full refund may be warranted. Material breach includes, but is not limited to, unauthorized use of client materials, disclosure of confidential information, or deliberate failure to comply with agreed-upon specifications.

3.2 Partial Refund

A partial refund or credit may be issued under the following circumstances:

• Cancellation During Production: If you cancel a project after production work has begun, a partial refund may be issued based on the proportion of work completed. The refund amount will be calculated by deducting the fair value of services already rendered from the total amount paid. Sonorix Audio will provide an itemized breakdown of completed work upon request.
• Scope Reduction: If the scope of the project is reduced after the initial agreement — for example, if you no longer require sound design in addition to editing — a credit or partial refund may be applied for the unused portion of services, provided the reduction is requested before work on the affected service component has begun.
• Quality Dispute: If, after exhausting all included revision rounds, the deliverables do not meet the specifications outlined in the original project brief (as mutually agreed upon), a partial refund may be considered on a case-by-case basis. The determination will take into account the nature of the discrepancy, the specificity of the original brief, and whether the client provided timely and clear feedback during the revision process.

3.3 Non-Refundable Situations

Refunds will generally not be issued in the following circumstances:

• Completed and Approved Work: Once the client has reviewed and approved the final deliverables (either explicitly or by accepting delivery without raising objections within the agreed review period), the payment for those deliverables is considered final and non-refundable.
• Change of Mind: If you simply change your mind about needing the services after production has been completed, or if your project requirements change due to circumstances unrelated to the quality of our work, a refund will not be issued.
• Client-Caused Delays: If project delays or complications arise due to the client's failure to provide source materials, feedback, or necessary information in a timely manner, and these delays affect the production timeline or outcome, such circumstances do not constitute grounds for a refund.
• Subjective Preferences Beyond Scope: If the deliverables meet the technical and creative specifications outlined in the project brief, but you subsequently prefer a different creative direction not previously communicated, this constitutes a new scope of work rather than a deficiency in the original service. Additional work to accommodate revised creative direction will be quoted separately.
• Third-Party Issues: If issues with the final audio arise from factors outside Sonorix Audio's control — such as source material quality limitations that were communicated to the client during the assessment phase, or platform-specific processing applied after delivery — a refund will not be applicable.

4. Refund Request Process

To request a refund, please follow these steps:

• Step 1 — Contact Us: Send a written refund request to our team via email at create@sonorixaudio.com. Your request should include your name, project reference number (if applicable), the reason for the refund request, and any supporting documentation or details relevant to the request.
• Step 2 — Review: Our team will review your request within five (5) business days of receipt. During the review process, we may contact you to request additional information, clarification, or to discuss potential alternatives to a refund (such as additional revisions or credit toward future services).
• Step 3 — Decision: Following the review, we will communicate our decision in writing via email. If a refund is approved, we will specify the refund amount, the method of refund, and the expected processing time.
• Step 4 — Processing: Approved refunds will be processed within ten (10) business days of the decision date. Refunds will be issued using the original payment method unless an alternative arrangement is agreed upon. Please note that processing times may vary depending on your financial institution.

5. Credits and Future Service Adjustments

In some cases, rather than a monetary refund, Sonorix Audio may offer a service credit that can be applied toward future projects. Service credits may be offered when:

• The client prefers to continue working with us on a revised or new project.
• The refund amount is relatively small and a credit provides greater practical value to the client.
• The issue that prompted the refund request can be most effectively resolved through additional production work.

Service credits are non-transferable and must be used within twelve (12) months of issuance. Credits cannot be redeemed for cash and hold no monetary value outside of their application to Sonorix Audio services.

6. Dispute Escalation

If you disagree with the outcome of a refund request, you may escalate the matter through the following process:

• Internal Review: Request a secondary review by a senior member of our team. Provide any additional context or documentation that you believe supports your case. This secondary review will be completed within ten (10) business days.
• Mediation: If the internal review does not resolve the dispute, either party may propose mediation through a neutral third-party mediator. The costs of mediation will be shared equally between the parties unless otherwise agreed.
• Arbitration: As a final step, disputes that cannot be resolved through mediation may be submitted to binding arbitration in accordance with the terms outlined in our Terms of Service.

7. Chargebacks

We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback through their financial institution. Unauthorized chargebacks for services that were delivered as agreed may result in the suspension of the client's account, withholding of future deliverables, and, if necessary, legal action to recover the disputed amount along with any associated fees.

If you believe a charge is unauthorized or incorrect, please contact us immediately so we can investigate and resolve the issue promptly.

8. Rush and Expedited Service Fees

Rush or expedited service fees are non-refundable once the accelerated production timeline has been initiated, regardless of whether the project is subsequently cancelled or the deadline is extended by the client. These fees compensate for the reallocation of production resources and priority scheduling that rush orders require.

9. Bundled and Package Services

For projects that include bundled or packaged services (e.g., a combined editing and mastering package), refunds for individual components within the bundle will be calculated based on the standalone pricing of each service, not the discounted bundle rate. The total refund for partially completed bundled services will not exceed the original amount paid for the bundle.

10. Amendments to This Policy

Sonorix Audio reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The refund terms applicable to your project will be those in effect at the time the project agreement was executed, unless you consent to the application of updated terms.

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